For all products purchased from Guy de France the law on commercial practices prevails. You will have a 14 day cooling off period (to change your mind). We do not take back articles if the product or packaging are no longer in their original condition (complete, in a good condition and unused). If you wish to take advantage of your right to return, you need to do it within 14 calendar days from the day following delivery and inform us in writing. To cancel an order, there is no penalty.
The postmark shall prevail. All documents sent, guarantees and packaging materials must be attached to the return as well as your bank account number. The direct costs of return are charged to the buyer. Unfranked packets or insufficiently franked will be rejected and returned to the sender. Guy de France will reimburse you the value of the purchased products within 30 days of their return. If it appears that goods are not received conforming with terms of right to cancellation, the value of the purchase is not or is not fully reimbursed. In this case, the product remains your property. At your request, the product can be equally sent back to you at your cost. The proof of your return must be validated by the post office. Despatches against reimbursements will be refused.
Goods must be returned to the following adress :
Guy de France - online shop